Floor Support

Bill Gosling Outsourcing • Hampton, VA

11h • Hybrid

About The Position

The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved. This position requires you to work onsite from our Hampton, VA Office. The first 90 days of training will be onsite, then you will move to a hybrid module (minimum 3 days in office).

Requirements

• Strong communication skills verbal and written.
• Hands on experience with MS suite : Word, Excel, PowerPoint and Office 365.
• Previous customer service/ call center experience is must.
• You have a desire to grow and drive your career forward.

Nice To Haves

• Previous leadership experience is preferred.

Responsibilities

• Acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis.
• Promptly responds to all inquiries over the phone in a courteous and efficient manner.
• Takes necessary follow up actions until the customer issues are fully resolved.
• Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review.
• Assist with distribution of reports, mail, and other correspondence to team members.
• Flexible team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month.
• Champion company core values and other company programs to engage and motivate our employees.
• Other duties as assigned.

Benefits

• Hourly wages starting at $17.00/hour
• Health & Dental Benefits available after initial waiting period
• Equipment will be provided by us
• Amazing work culture where you can learn and grow
• New office located directly off I-64 for easy commute and walking distance to 23 restaurants and over 70 retail stores.
• It is also 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views
• Vibrant arts community, distinctive festivals and a rich history
• Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum
• Growth Opportunities
• Comprehensive Training
• Team-Oriented Culture
• Diversity & Inclusion
• Fun Workplace
• State-of-the-Art Offices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees