Floor Support

Bill Gosling Outsourcing•Hampton, VA

19h•Hybrid

About The Position

Bill Gosling Outsourcing is a global leader in outsourcing solutions, specializing in customer care, sales, and financial services. They focus on making lives better, one connection at a time, and provide tailored solutions to businesses globally. The company strives to create a fun, diverse, and engaging workplace that promotes both personal and professional growth. The Floor Support role acts as a subject matter expert in various processes related to daily customer interactions, promptly responding to phone inquiries courteously and efficiently, and taking necessary follow-up actions until customer issues are fully resolved. This position requires working onsite from their Hampton, VA Office, with the first 90 days of training being fully onsite, followed by a hybrid model (minimum 3 days in office).

Requirements

Strong communication skills verbal and written
Hands on experience with MS suite: Word, Excel, PowerPoint and Office 365
Previous customer service/ call center experience is must
Desire to grow and drive your career forward

Nice To Haves

Previous leadership experience is preferred

Responsibilities

Act as a subject matter expert in various processes as it relates to dealing with customers on a daily basis
Promptly respond to all inquiries over the phone in a courteous and efficient manner
Take necessary follow up actions until the customer issues are fully resolved
Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review
Assist with distribution of reports, mail, and other correspondence to team members
Be a flexible team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned

Benefits

Hourly wages starting at $17.00/hour
Health & Dental Benefits available after initial waiting period
Equipment will be provided by us
Amazing work culture where you can learn and grow
New office located directly off I-64 for easy commute and walking distance to 23 restaurants and over 70 retail stores
15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views
Vibrant arts community, distinctive festivals and a rich history
Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity
Rewarding Work: Help businesses grow while making a real difference in people’s lives!