Floor Support Associate - Gjelina
About The Position
As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized. The Floor Support Associate ensures the tables are bussed and cleaned in a timely manner. Provide full operational support during service, maintaining the cleanliness of the venue pre-service, during service, and after service. Set and reset tables in a timely manner, constantly manicuring tables throughout service and clearing tables with efficiency and grace. Assist in fulfilling soft beverage orders, coffee & tea orders. In addition provide full operational support to Expediter, Servers, Managers, and to deliver food to guests in a friendly, professional & knowledgeable manner in accordance with all Gjelina standards and procedures. General Attributes: To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind. To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues. To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done). To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance. To be flexible, responding quickly and positively to changing environments To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
Requirements
- Minimum 1-2 years restaurant or related experience (preferred).
- Ability to understand and follow written and verbal instructions
- Ability to use all relevant items of equipment
- Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
- Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
- Ability to keep calm when faced with any unusual situations
- Ability to perform the essential functions of the job
- Ability to take direction
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
- Must have problem-solving abilities, be self-motivated, and organized
- Able to work in a fast-paced environment
- Neat, clean, and professional appearance
- Willingness to work a flexible schedule, including weekends and nights
- Exhibit a sense of urgency
- Willingness to work on your feet
- Has high level of enthusiasm and self-motivation
- Knowledge of proper food handling.
- Knowledge and use of kitchen forms/systems.
- High School education, diploma (or in process) or GED, preferred.
- Food Handler Certification - Food Handling & Sanitation Awareness, desired
- Must understand how to abide by the rules of the Department of Health related to Food Service.
Responsibilities
- Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
- Maintain high standards of appearance and hygiene that include clean clothes up to dress code standards, nails and hair and no heavy perfumes/colognes.
- Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
- Adhere to all health, safety, alcohol control and sanitation protocols
- Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
- Organize, clean, and maintain all areas of service, especially server stations
- Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service
- Clear dishes and glassware from tables; know the proper way to remove a dish, how to carry dishes, and how to reset a table
- Polishing and restocking glassware as needed
- Polishing and rolling cutlery as needed
- Assist the bartender with stocking and restocking the bar, fulfilling orders, and clearing the bar
- Accurately run drinks to tables
- Accurately run food to tables
- Attend to guest needs at the bar, and all tables on the floor
- Communicate clearly with expo and managers to support with service
- Understand the floorplan, table numbers, and seat positions of the entire venue
- Attend mandatory trainings and pre-shift meetings
- Supporting the management team in all aspects of in-house service and events
- Organize, clean, and maintain all areas of service, including Expo stations
- Prepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for service
- Clear dishes and glassware from tables; know the proper way to place a dish on a table, how to carry dishes, and how to set each dish
- Understand the right of way (guests, counter, and staff)
- Communicate clearly with Expo, servers, and both FOH + BOH managers to support service
- Performs other duties as assigned by supervisor / manager
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
