Floor Supervisor, North Campus, Cornell Dining
About The Position
Under the direct supervision of a Senior member of the Dining Management team, the Floor Supervisor will oversee the operational duties that help ensure a memorable dining experience of assigned dining unit(s). Specifically, this position will support the daily supervision of staff, support on-the-job training efforts, monitor presentation and performance, as well as food safety, sanitation, and quality assurance items. Additionally, this position will regularly help support on-site client relations & elevated customer service interactions, which can often be sensitive, complex, or involve high-level university officials, prominent alumni, trustees, world leaders, and dignitaries that require a high level of security. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Requirements
- Associate degree and at least two years of experience in catering or food service business or the equivalent combination of education or experience required.
- Strong communication skills, both written and verbal.
- Strong computer skills including Excel, Word, PowerPoint, Filemaker, or similar database software, and calendar management programs.
- Must be able to lift and carry up to 50 lbs.
- Must be able to stand for long periods, including periods with significant walking.
- Demonstrated skill in understanding cultural differences.
Nice To Haves
- Previous supervisory experience and strong customer service and interpersonal skills are strongly preferred
- Knowledge of food and health codes, including certifications
- Previous experience with Kronos, Event Master, and FSS systems.
Responsibilities
- Foster a positive and inclusive workplace culture by serving as a trusted resource for staff and appropriately elevating questions, concerns, and feedback to the management team.
- Demonstrate adaptability and flexibility while thriving in a fast-paced, constantly evolving environment with significant physical demands.
- Communicate effectively with tact, patience, and professionalism, building strong working relationships with team members, guests, clients, and campus partners.
- Apply strong organizational, critical thinking, and problem-solving skills to coordinate services, manage competing priorities, and respond proactively to operational needs and concerns.
- Serve as a professional and approachable point of contact for guests, staff, and clients, supporting daily operations, gathering feedback, implementing improvements, and maintaining high service standards.
- Promote and uphold compliance with all applicable federal and state regulations, as well as University and Dining policies and procedures, through consistent and positive leadership.
- Experience incorporating the perspectives of multiple communities.
Benefits
- No relocation assistance is provided for this position.
- Visa sponsorship is not available for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
