General Manager of Residential Operations, Cornell Dining
About The Position
The General Manager of Residential Operations is responsible for providing consistent leadership and support for multidimensional operations, including operational oversight and overall performance within the areas of personnel, facilities, menu development, budgets, and financial stewardship, and is key to recommending operational adjustments that better meet desired operational and financial goals for a budget up to 15 million annually. In collaboration with the Associate Director of Cornell Dining, our Culinary Wellness Innovation (CWI) team and other members of the senior dining management team, this role will work to promote and enhance services offered to our community to ensure the optimal customer experience in each location they serve. This role is also responsible for fostering a culture that supports Cornell Dining’s missions and values and actively participating in the hiring, training, and development of staff at all levels of the organization. The General Manager, in partnership with the Executive Chef of Operational Excellence. will be responsible for executing and ensuring our Operational Excellence standards, which include but are not limited to culinary standards and compliance, food safety and sanitation compliance, cost controls, and inventory management. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Requirements
- Bachelor’s degree and at least four years of experience in a relevant field such as food service, collegiate dining, restaurant, or hospitality management or an equivalent combination of education and work experience.
- Proven ability to successfully lead multi-layered teams, including previous supervisory experience or experience in managing effective teams.
- Technical/computer skills, including experience with MS Word Office productivity tools, including experience with food management & point-of-sale systems.
- Expert knowledge of appropriate food and health codes.
- Proven experience connecting inclusion, belonging and wellbeing practices to business goals.
- Availability to work varied and extended hours, including nights and weekends, and some holidays.
Nice To Haves
- Additional education and/or experience is preferred.
- Prior supervisor experience and previous experience managing production, sales, and financial controls is highly preferred.
Responsibilities
- Providing consistent leadership and support for multidimensional operations, including operational oversight and overall performance within the areas of personnel, facilities, menu development, budgets, and financial stewardship.
- Recommending operational adjustments that better meet desired operational and financial goals for a budget up to 15 million annually.
- Promoting and enhancing services offered to the community to ensure the optimal customer experience in each location.
- Fostering a culture that supports Cornell Dining’s missions and values.
- Actively participating in the hiring, training, and development of staff at all levels of the organization.
- Executing and ensuring Operational Excellence standards, including culinary standards and compliance, food safety and sanitation compliance, cost controls, and inventory management.
- Fostering a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
