Floor Supervisor, North Campus, Cornell Dining

Cornell University • Ithaca, NY

3d • Onsite

About The Position

Under the direct supervision of a Senior member of the Dining Management team, the Floor Supervisor will oversee the operational duties that help ensure a memorable dining experience of assigned dining unit(s). Specifically, this position will support the daily supervision of staff, support on-the-job training efforts, monitor presentation and performance, as well as food safety, sanitation, and quality assurance items. Additionally, this position will regularly help support on-site client relations & elevated customer service interactions, which can often be sensitive, complex, or involve high-level university officials, prominent alumni, trustees, world leaders, and dignitaries that require a high level of security. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. A successful Floor Supervisor will: Foster a positive and inclusive workplace culture by serving as a trusted resource for staff and appropriately elevating questions, concerns, and feedback to the management team. Demonstrate adaptability and flexibility while thriving in a fast-paced, constantly evolving environment with significant physical demands. Communicate effectively with tact, patience, and professionalism, building strong working relationships with team members, guests, clients, and campus partners. Apply strong organizational, critical thinking, and problem-solving skills to coordinate services, manage competing priorities, and respond proactively to operational needs and concerns. Serve as a professional and approachable point of contact for guests, staff, and clients, supporting daily operations, gathering feedback, implementing improvements, and maintaining high service standards. Promote and uphold compliance with all applicable federal and state regulations, as well as University and Dining policies and procedures, through consistent and positive leadership. Experience incorporating the perspectives of multiple communities. This position requires a varied work schedule, including availability on nights and weekends as needed.

Requirements

• Associate degree and at least two years of experience in catering or food service business or the equivalent combination of education or experience.
• Strong communication skills, both written and verbal.
• Strong computer skills including Excel, Word, PowerPoint, Filemaker, or similar database software, and calendar management programs.
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand for long periods, including periods with significant walking.
• Demonstrated skill in understanding cultural differences.

Nice To Haves

• Previous supervisory experience.
• Strong customer service and interpersonal skills.
• Knowledge of food and health codes, including certifications.
• Previous experience with Kronos, Event Master, and FSS systems.

Responsibilities

• Oversee operational duties to ensure a memorable dining experience.
• Support daily supervision of staff.
• Support on-the-job training efforts.
• Monitor presentation and performance.
• Ensure food safety, sanitation, and quality assurance.
• Support on-site client relations and customer service interactions.
• Foster a positive and inclusive workplace culture.
• Serve as a trusted resource for staff and elevate concerns to management.
• Demonstrate adaptability and flexibility in a fast-paced environment.
• Communicate effectively with tact, patience, and professionalism.
• Build strong working relationships with team members, guests, clients, and campus partners.
• Apply organizational, critical thinking, and problem-solving skills.
• Coordinate services, manage competing priorities, and respond to operational needs.
• Serve as a professional and approachable point of contact for guests, staff, and clients.
• Gather feedback, implement improvements, and maintain high service standards.
• Promote and uphold compliance with all applicable regulations, policies, and procedures.

Benefits

• No relocation assistance is provided for this position.
• Visa sponsorship is not available for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree