Floor Supervisor

Family HealthCare Network•Tulare, CA

1d•Onsite

About The Position

The Floor Supervisor is responsible for smooth patient flow, access, and the direct supervision of the clinical support staff on the floor during daily operations in the health center. This role requires strong organizational skills, leadership abilities, and the capacity to motivate others. The supervisor must be able to develop and prioritize tasks effectively, adapting to changing circumstances and devising logical solutions to encountered situations. A minimum credit score of 650 is required.

Requirements

Minimum credit score of 650.
Proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5.
Two years of professional growth that demonstrates the acquisition of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.
Medical Assistant/LVN Certification.
Ability to effectively communicate, verbally and in writing, opinions, and extrapolations of information collected and synthesized/analyzed.
Responsible for the resolution of conflicts that may arise between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities.
Compiles, analyzes, and prepares information in an effective written form, including correspondence, reports, articles, or other documentation.
Effectively conveys technical information to non-technical audiences.

Nice To Haves

Health care-related knowledge, typically obtained through on-the-job experience.
If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma.

Responsibilities

Provides support and floor supervision to departmental staff.
Serves as a system matter expert and mentor to the team regarding workflows, procedures, and policies.
Assists staff with problem resolution and critical thinking.
Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan.
Provides on-the-job training and recommends remediation to managers when necessary.
Recommends workflow and procedure changes based on observations from the floor.
Gives real time feedback and praise while on the floor.
Addresses staff out of compliance with policy (e.g., dress code).
Communicates with Supervisor for higher level follow up with staff.
Gives feedback to Supervisor to aid in effective performance evaluations, and coaching and counseling.
Responsible for facilitating efficient patient flow by coordinating the front and back office and ancillary services throughout the health center.
Functions as a Patient Flow Master by continuously monitoring patient flow.
Is physically on the floor rounding to ensure staff follows operational workflows and remains productive and focused on excellent customer service at all times.
Utilizes the dashboard and other metric tools to ensure adequate staffing is assigned based on real time patient flow needs to reduce wait times and increase patient satisfaction.
Makes real time staffing adjustments accordingly based on operational needs.
Ensures there is communication and coordination between the front office and back office to support patient flow throughput.
Validates that scrubbing of appointments is being completed correctly as this supports patient readiness.
Assists with the initial and annual skills/competency assessments.
Conducts continuous rounding on the floor, within the health center, to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies, and infection control guidelines.
Addresses workflow issues in real time and reports trends to supervisor.
Ensures daily/weekly and monthly quality controls are accurately completed.
Ensures sterilization process is completed daily and sufficient instruments are available and readily accessible for patient flow.
Ensures weekly and monthly In-house medication inventories are completed and sufficient in-house medications available for patient needs.
Ensures supplies, medication, forms, and equipment are ordered and in stock.
Ensures monthly exam room checklists are completed.
Assists with handling patient complaints including assisting the patient with a viable solution to the problem.
Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions.
Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
Performs other duties as assigned.