Floor Supervisor

Four Seasons•Los Angeles, CA

17h•$35•Onsite

About The Position

The Housekeeping Floor Supervisor ensures all guest rooms meet the highest standards by overseeing Room Attendants and Housemen on the floors and conducting detailed inspections of their work.

Requirements

Minimum one year experience or related work.
Good communication and written skills are essential.
Strong training and supervisory skill are essential in this role.
Computer proficiency with MS Office.
Ability to use the property management systems such as Opera systems, HotSOS systems.

Responsibilities

Ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels.
Keeping all linen closets neat, cleaned and stocked.
Inspecting rooms daily, including check-out, vacant and make-up rooms for cleanliness and to ensure rooms are defect free.
Inspecting all VIP rooms prior to guest arrival.
Reporting to the Housekeeping Coordinator any maintenance deficiencies that require immediate attention and follow up on their status.
Ensuring that all vacant/clean rooms and stay over rooms have an updated status.
Ensuring proper care and use of equipment, carts, baskets, cleaning and guest room supplies.
Ensuring that all Lost and Found items are promptly forwarded to the Lost and Found Department.
Personally conducting training as required and on a regular basis.
Monitoring the implementation and progress of training programs on their effectiveness.
Regularly conducting and evaluating performance reviews.
Reporting any loss or damage to furniture, fixtures, or equipment on guest floors to the Assistant Director of Housekeeping.