Floor Supervisor
About The Position
We are seeking a Floor Supervisor to join our team at Old Martinez Hall. In this role, you will provide hands-on leadership across our restaurant, bar, lounge and event service areas, helping ensure seamless service, strong team performance and an exceptional guest experience. Working under the direction of the Executive Chef/Chef Partner, you will oversee Front of House service execution, support food expediting and beverage operations, maintain appropriate staffing and service flow and serve as a key point of support for both guests and team members. This role provides direct supervision and guidance to Bartenders, Bar Teammates, Servers, Event Service Staff, Food Runners and Bussers.
Requirements
- Provide active, hands-on leadership across restaurant, bar, lounge and event service operations.
- Lead Front of House teams during regular service and events, providing real-time direction, coaching and support.
- Monitor staffing, guest flow and service pacing, adjusting assignments as needed to maintain smooth and efficient operations.
- Oversee bar and beverage operations, food expediting and event service to ensure consistent execution and established service standards.
- Serve as a primary point of contact for guest concerns and service recovery, resolving issues promptly and professionally.
- Support scheduling, recruitment, onboarding, training, work assignments and performance management for Front of House team members.
- Monitor beverage, liquor and operating supplies while supporting inventory controls, proper product storage and cost-control practices.
- Partner with culinary, banquet and operations teams to coordinate service and create a seamless guest experience.
- Ensure compliance with food safety, sanitation, responsible alcohol service and New Mexico Alcoholic Beverage Control requirements.
- Ensure opening, closing and shift procedures are completed accurately and consistently.
Responsibilities
- Provide active, hands-on leadership across restaurant, bar, lounge and event service operations.
- Lead Front of House teams during regular service and events, providing real-time direction, coaching and support.
- Monitor staffing, guest flow and service pacing, adjusting assignments as needed to maintain smooth and efficient operations.
- Oversee bar and beverage operations, food expediting and event service to ensure consistent execution and established service standards.
- Serve as a primary point of contact for guest concerns and service recovery, resolving issues promptly and professionally.
- Support scheduling, recruitment, onboarding, training, work assignments and performance management for Front of House team members.
- Monitor beverage, liquor and operating supplies while supporting inventory controls, proper product storage and cost-control practices.
- Partner with culinary, banquet and operations teams to coordinate service and create a seamless guest experience.
- Ensure compliance with food safety, sanitation, responsible alcohol service and New Mexico Alcoholic Beverage Control requirements.
- Ensure opening, closing and shift procedures are completed accurately and consistently.
Benefits
- Competitive pay
- Comprehensive benefits
- 25% 401(k) match
- Generous employee discounts at Heritage hotels, restaurants, spas and retail locations
- Complimentary meals during scheduled shifts
- Free employee parking
- Paid maternity and paternity leave for eligible employees
- Support through Heritage Cares, our employee assistance fund
- Opportunities to learn, grow and advance across our organization
- An inclusive, people-first culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
