Floor Supervisor Home Cafe

Full House Resorts•Cripple Creek, CO

57d•Onsite

About The Position

Supervises and manages Home Cafe operations. Acts as a backup to Home Cafe staff, performing various roles such as bus person, host/hostess, wait person, dishwasher, cook, and prep cook when needed. Ensures quality services to guests and employees, and develops, maintains, and enhances positive relations with all guests and employees. Assists in the supervision of restaurant programs for compliance with safety and employment laws, and the Colorado Limited Gaming Act. Manages and develops an effective staff by assisting with and making recommendations for hiring, training, scheduling, rewarding, and disciplining staff. Conducts performance reviews and supervises and develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale and effective employee relations. Monitors employee attendance and makes schedule adjustments for proper coverage. Assures the Home Cafe is ready for business, including ensuring computers are working properly, the wait station is prepared, food is properly stored and of standard quality, TV is on the proper channel, and the prep kitchen is ready. Ensures all employees wear and maintain uniforms properly, including nametags. Supervisors must wear a gaming license if in possession of one. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. Ensures that all employees are informed of company and department policies and procedures. Ensures that employee timecards are reviewed and authorized as required for payroll processing. Attends and participates in departmental meetings and provides clarification and guidance regarding various restaurant issues, goals, and objectives. Makes professional contacts with other companies and industry professionals regarding restaurant issues. Assists in anticipating, reducing, or eliminating guest complaints. Assists, as directed, with monthly inventory reconciliation of all restaurants and prepares all necessary paperwork. Alerts supervisor of any concerns regarding the quality, selection, and variety of all food and beverages. Follows established security protocols to ensure a safe restaurant work environment. Maintains alertness for performance of all responsibilities, and a general awareness of restaurant operations at all times and customer satisfaction. Keeps the supervisor informed of any concerns. Performs other duties, including special projects, as needed and directed.

Requirements

Demonstrated hospitality or restaurant management experience, preferably within a gaming environment.
Demonstrated experience dealing with employees in restaurant operations.
Demonstrated experience in managing employees.
Demonstrated experience performing within specific deadlines or under pressure.
Demonstrated experience problem solving, organizing, and prioritizing work.
Three (3) or more years of recent and related hospitality or restaurant experience.
Two (2) years of supervisory experience, preferably within a gaming environment.
Regular and reliable attendance is a fundamental requirement of this position.
Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
Supervisor must wear a gaming license if in possession of one.

Responsibilities

Supervises and manages Home Cafe operations.
Acts as a backup to Home Cafe staff, performing various roles such as bus person, host/hostess, wait person, dishwasher, cook, and prep cook when needed.
Ensures quality services to guests and employees.
Develops, maintains, and enhances positive relations with all guests and employees.
Assists in supervision of restaurant programs for compliance with safety and employment laws, and the Colorado Limited Gaming Act.
Manages and develops an effective staff by assisting and making recommendations in hiring, training, scheduling, rewarding and disciplining staff.
Conducts performance reviews.
Supervises and develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale and effective employee relations.
Monitors that all assigned employees have reported to work, and makes schedule adjustments for proper coverage.
Assures that the Home Cafe is ready for business, including ensuring computers are working properly, the wait station is prepared, food is properly stored and of standard quality, TV on proper channel, prep kitchen, etc.
Ensures all employees wear and maintain all uniforms properly, including nametags.
Ensures that all employees are informed of company and department policies and procedures.
Ensures that employee timecards are reviewed and authorized as required for payroll processing.
Attends and participates in departmental meetings and provides clarification and guidance regarding various restaurant issues, goals, and objectives.
Makes professional contacts with other companies and industry professionals regarding restaurant issues.
Assists to anticipate, reduce, or eliminate complaints from guests.
Assists, as directed, with monthly inventory reconciliation of all restaurants and prepares all necessary paperwork.
Alerts supervisor of any concerns regarding the quality, selection, and variety of all food and beverages.
Follows established security protocols to ensure that the restaurant work environment is safe.
Maintains alertness for performance of all responsibilities, and a general awareness of restaurant operations at all times and customer satisfaction.
Keeps the supervisor informed of any concerns.
Performs other duties, including special projects, as needed and directed.