Floor Supervisor

Caesars Entertainment•Westlake, LA

4h•Onsite

About The Position

The Floor Supervisor is responsible for safeguarding casino assets, implementing and ensuring compliance with company policies, procedures, and gaming regulatory requirements. This role involves supervising the operation of an assigned number of tables and dealers, ensuring fills and credits are handled according to policy, and promoting outstanding guest relations. The Floor Supervisor will also assist in answering questions or resolving disputes, create an atmosphere of fun for guests, and encourage mutual respect, dignity, and integrity among associates by setting a positive example. Additionally, this role involves retaining associates through personal involvement in training and development, supporting courtesy guidelines, and performing other duties as assigned. The position requires ordering supplies, managing key control, and maintaining various operational forms. The ability to analyze business information, write reports, and effectively communicate with diverse groups is essential. The role also demands problem-solving skills and the ability to interpret instructions. Employees will be required to work varying schedules to meet business needs and obtain appropriate work authorization per gaming regulations.

Requirements

Must possess a valid Louisiana Gaming License.
Must be able to read, write, speak, and understand English.
Must be able to stand, stoop, bend, as well as lie on back to work inside the confines of a slot machine cabinet for long periods of time.
Required to use hands to finger, handle, or feel objects, tools or controls.
Must be able to lift and move up to 10 pounds.
Vision abilities required by this job include distance vision, peripheral vision, and depth perception.
Must present a well-groomed appearance.
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
Must be able to get along with co-workers and work as a team.
Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.

Nice To Haves

Basic knowledge of a Casino Credit system preferred.
Previous experience in a leadership position preferred.
Game knowledge/experience of at least two Pit Games required.
Must possess good communication and customer service skills.
Must be willing to work any day of the week and any shift.

Responsibilities

Safeguards casino assets.
Implements and ensures compliance with company policies, procedures and gaming regulatory requirements.
Supervises the operation of an assigned number of tables and dealers.
Responsible for the training and equitable treatment of all table games personnel.
Ensure fills and credits are handled according to policy.
Promotes outstanding guest relations.
Assists in answering questions or resolving disputes.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity, and integrity with all associates by setting a positive example at all times.
Instills an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.
Retains associates through personal involvement in associate training and development.
Supports and maintains Horseshoe courtesy guidelines.
Performs other duties as assigned.
Directly supervises an assigned number of dealers.
Orders for fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Will be required to work varying schedules to reflect the business needs of the property.
Ability to obtain the appropriate work authorization per gaming regulations required.