Full-Time Floor Supervisor

Westlake Ace Hardware•Beatrice, NE

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives. The Floor Supervisor provides customer service, resolves customer concerns, maintains a positive and safe work environment, supervises store operations, and supports store leadership. Responsibilities include opening and closing procedures, assisting with cashiering and associate training, maintaining the sales floor and stockroom, supporting inventory and merchandising activities, and communicating operational issues and ideas to the General Manager. Ace Retail Group (ARG), a division of Ace Hardware Corporation, owns and operates several Ace brands and more than 250 neighborhood stores in the United States. The company emphasizes personal and professional growth and its Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to work independently.
Ability to work flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others to perform enthusiastically.
Ability to incorporate the company’s Core Values into daily decisions and interactions.
Ability to stand, walk, bend, lift up to 50 pounds regularly, lift up to 100 pounds occasionally with assistance, and climb.

Responsibilities

Represent Ace Retail Group positively and provide friendly, proactive customer service, including greeting and thanking customers and resolving complaints.
Answer calls and pages promptly, courteously, and effectively; maintain strong knowledge of products and store layout.
Help ensure a positive, professional, and safe environment for associates.
Supervise general store operations and manage store operations in the absence of the General Manager and Assistant Manager.
Open and close the store according to established procedures.
Assist with implementation of Store Support Center programs and support Loss Prevention, Safety, and Internal Audits.
Assist the General Manager and Assistant Manager with store operations and promptly communicate operational or managerial issues to the General Manager.
Maintain the sales floor, stockroom, and outdoor merchandise areas for cleanliness and orderliness.
Help complete weekly price changes and label updates accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Support safe and efficient forklift operations and receiving; ensure merchandise is checked in and stocked completely.
Assist with back-stock maintenance, cycle counts, and negative on-hand reports.
Assist with merchandise resets and ensure store signage is current.
Maintain a clean, orderly sales floor, including end caps and promotional and incremental merchandising.
Lead by example and be approachable to associates and customers.
Assist with training associates and participate in store meetings.
Communicate merchandising, cost-control, and sales ideas to the General Manager.
Partner with the General Manager and Assistant Manager to prepare for advancement.
Perform other duties as assigned.