F/T Floor Supervisor

Nooksack Northwood Casino•Lynden, WA

8d•Onsite

About The Position

The Floor Supervisor is responsible for overseeing the operations of assigned gaming tables, ensuring compliance with policies and procedures, and promoting excellent customer service. This role involves supervising subordinate personnel, tracking player activity, promoting the Winner's Club, and maintaining a professional environment. The supervisor will also perform duties of subordinate personnel as needed and other related tasks assigned by management.

Requirements

Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Class III Washington State Gaming Commission licenses.
Must be at least 21 years of age.
Sufficient experience, education, and job knowledge to meet current business needs.
Demonstrated positive customer service skills.

Nice To Haves

Previous casino experience.
Demonstrated successful supervisory/management experience.

Responsibilities

Assist in staffing, scheduling, and evaluating subordinate personnel.
Assist in the development and monitoring of subordinate personnel for proper methods of game pace and shuffling.
Promote compliance of policies and procedures and effective personnel performance while practicing positive employee relations.
Proactively promote advantages of Winner's Club to non-members/current members and upcoming/current departmental/casino special events/promotions.
Notify management immediately of any unusual activity of play.
Accurately track player actions by noting buy-ins, length of play, win/loss, and average bet.
Enroll new members in the Winner's Club and ensure members' play is accurately recorded.
Provide accurate and timely documentation and reporting of department activities and status.
Supervise the operation of an assigned number of tables.
Ensure fills/credits are handled according to policy.
Assist in maintaining and optimizing department material and equipment inventories.
Promote customer and employee service as a priority.
Promote continuous improvement in the performance of the department and its employees.
Ensure a professional and neat appearance of the department.
Maintain a professional and neat appearance and represent the company in a positive manner.
Actively promote an environment conducive to high-quality customer service by setting a positive leadership example.
Perform duties of subordinate personnel as required.
Perform other job-related duties as may be assigned by management.