Dual Floor Supervisor/ Casino Shift Manager
About The Position
Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible. Stand and circulate throughout assigned area. Possess through knowledge of games assigned to supervise. Calculate all payoffs. Understand and monitor compliance with gaming regulations, company policies and procedures. Operate computer to access credit line, issue credit. Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate. Direct and supervise dealers in assigned area. Evaluate designated employees’ performance on a yearly basis. Monitor changes of cards and dice; inspect new equipment before allowing into play. Resolve customer complaints or refer to Shift Manager when appropriate.
Requirements
- Must be at least 21 years of age.
- Two (2) years of experience as a Floor Supervisor.
- Must be knowledgeable about applicable gaming regulations and company policies.
- Must have thorough knowledge of a minimum of two (2) games.
- Must have excellent communication and customer service skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Responsibilities
- Oversee table games and employees to ensure safety, integrity, security, and adherence to company and regulatory policies/procedures.
- Supervise, coach, and support dealers.
- Maintain superior customer service by identifying, cultivating, and improving the established player base.
- Work towards a positive Company image.
- Stand and circulate throughout assigned area.
- Calculate all payoffs.
- Monitor compliance with gaming regulations, company policies, and procedures.
- Operate computer to access credit line and issue credit.
- Maintain positive customer relations, evaluate play, and extend complimentary services.
- Direct and supervise dealers in assigned area.
- Evaluate designated employees’ performance on a yearly basis.
- Monitor changes of cards and dice; inspect new equipment before allowing into play.
- Resolve customer complaints or refer to Shift Manager when appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
