Floor Stocker - Berlin MA

L.L.Bean • Hudson, MA

12d • Onsite

About The Position

L.L.Bean is seeking temporary, part-time Floor Stockers for its retail team. The role receives, processes, and stocks merchandise; handles returned merchandise according to its disposition; and supports other store operations, including utility tasks and customer carry-outs. Floor Stockers help maintain merchandise presentation and back-stock organization, process customer orders for shipment, support store events and floor sets, and provide customer service. Employees are expected to follow safety procedures and contribute to a clean, organized, inclusive, and healthy workplace.

Requirements

• High school diploma or GED.
• Some experience required.
• Strong attention to detail and accuracy.
• Solid communication and interpersonal skills.
• Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
• Ability to multitask and/or change tasks frequently.
• Comfort working in a fast-paced, physically demanding environment.
• Ability to meet the units-per-hour production standard.
• Basic computer skills.
• Positive, energetic spirit and a team-player attitude.

Responsibilities

• Transfer racks and skids from delivery trucks to the back-stock receiving area.
• Receive and scan cases using an RF device, open cases, and sort merchandise into carts by department.
• Prepare merchandise to floor-ready standards, including folding, applying stickers, and packaging.
• Replenish store supplies, including catalogs, bags, gift boxes, shopping totes, hangers, and flyers.
• Retrieve returns, pick-and-ship orders, monogramming, and alterations.
• Assist with coordinating supplies and fixtures and setting up for campus events as needed.
• Determine the disposition of merchandise returns and rejects; retag and prepare merchandise for the sales floor.
• Scan out and package second-quality merchandise for Returns, and determine whether third-quality merchandise goes to the Employee Store or is defaced and destroyed.
• Complete reprocessing work and verify accuracy using online reports.
• Change prices and retag products using tagging guns as needed.
• Audit customer orders against paperwork for accuracy, check product and contact information, and verify Pro Serve services are complete.
• Package pick-and-ship orders, complete online documentation, and stage orders for UPS pickup.
• Maintain a clean, organized work space and assist with daily upkeep and recycling.
• Work with leadership to maintain the organization and flow of designated Back of House work stations to support inventory control and accuracy.
• Work collaboratively and respectfully with team members and customers across a variety of differences.
• Follow safety rules and procedures; report unsafe acts or conditions to a leader or safety representative.
• Follow protocols for universal waste disposal and handling hazardous material returns.
• Provide exceptional customer service using the GUIDE selling model.
• Replenish and stock merchandise on fixtures according to established merchandising standards in the Visual Standards Handbook.
• Retrieve additional stock and sizes from back-stock areas to represent all sizes on the sales floor.
• Organize back-stock areas by item ID and size and keep items in their proper locations.
• Assist with store recovery and departmental floor sets as directed by the Home Office.
• Contribute to a safe and healthy workplace by following safety policies and procedures, reporting unsafe conditions or at-risk behaviors, and working safely.

Benefits

• Benefits package with programs and perks designed to support health and financial goals.
• Programs and perks intended to support work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED