Floor Staff- Santa Fe Place 6 16.00/hr

Regal•Santa Fe, NM

13d•$16•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, responding to emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Assignments may include operating point-of-sale systems and handling payments, promoting Regal Crown Club and premium viewing experiences, helping guests, maintaining food safety and concession equipment, ushering and managing auditoriums, enforcing applicable policies, and keeping theatre spaces clean. Employees must complete the required cast certification program or be making progress toward completion. Additional alcohol-service training and certification are required when applicable.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
Possess good public-speaking and listening skills, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
When assigned alcohol sales or service, be of legal age under applicable state or local laws, complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences, including 3D, RPX, and IMAX, and the Regal Crown Club program.
Sell tickets according to the MPAA rating system and company policy, and respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell products; comply with food safety laws and applicable break and meal-period laws; and maintain required alcohol certifications and training where applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report theatre problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and proper operation.
Assist with opening and closing duties as assigned by management.
Read and understand training materials covering subjects such as sexual harassment and discrimination.