Floor Staff- Santa Fe Place 6 16.00/hr

Regal Theatres•Santa Fe, NM

13d•Onsite

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher. Staff are expected to represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Employees must follow applicable food safety laws and break and meal-period laws. Where applicable, required alcohol certification and training must remain current; employees selling or serving alcohol must meet the legal age requirement. Usher duties include tearing and collecting ticket stubs, directing guests to auditoriums, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and conducting auditorium inspections for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, recognize possible causes and alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to meet the physical demands of the job, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
Required vision includes close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Where assigned alcohol sales or service duties, complete legally required state or local training, obtain the required certificate, complete Regal Responsible Beverage Server training on Regal Online University, and meet the applicable legal minimum age.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate point-of-sale systems and accurately handle cash, cards, travelers’ checks, gift cards, coupons, tickets, passes, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club; perform upselling or suggestive selling.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate, prepare, and clean concession equipment and comply with applicable food safety and break-period laws.
Complete required alcohol training and certification when assigned alcohol sales or service duties, and meet applicable legal age requirements.
Tear and collect ticket stubs, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Read and understand training materials covering subjects such as sexual harassment and discrimination.