Floor Manager- Food & Beverage

Four Points by Sheraton Kelowna Airport • Kelowna, BC

4d • Onsite

About The Position

The Four Points by Sheraton - Kelowna Airport is currently looking for a Floor Manager- Food & Beverage. This role is accountable for the day-to-day operations of the restaurant, including staff training, light administration, and active floor supervision during service. The ideal candidate will build and maintain relationships with guests, team members, and management, and lead by example to create a culture focused on the experience and enjoyment of food and wine. This position requires high personal integrity, business ethics, and the ability to promote the venue. The Floor Manager will communicate the vision to team members, reinforce company values, and inspire the team with an exciting vision for the future. They will utilize conflict resolution and problem-solving skills, assist with tracking sales, invoicing, and inventory management, and conduct pre-service briefings. Ensuring food and service meet quality standards, striving for maximum efficiency and staff productivity, and participating in health and safety initiatives are key responsibilities. The role also involves ensuring the facility is well-maintained, training staff in job duties, sanitation, and safety procedures, and setting staff work schedules while monitoring performance.

Requirements

• Minimum 2 years’ supervisor experience in a high volume, fast paced hospitality environment.
• Must possess superior verbal and written communication skills
• Ability to demonstrate extreme organization in a fast paced environment while acting as a team player
• Strong organizational skills with the ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook
• Ability to work flexible hours including evenings and weekends

Nice To Haves

• Serving it right credential an asset

Responsibilities

• Build and maintain relationships with guests, team members and management alike
• Show leadership in creating a culture that revolves around the experience and enjoyment of food and wine
• Demonstrate high personal integrity, business ethics and takes every opportunity to promote the venue
• Communicate the vision to all team members and lead by example. Reinforce the Gulfstream and Four Points by Sheraton values daily, and inspires the team with his/her exciting vision for the future
• Use conflict resolution and problem solving skills
• Assist with the tracking of sales, invoicing, and managing inventory
• Conduct briefings with service staff prior to each service
• Ensure that food and service meet quality control standards
• Strive for maximum efficiency and continual improvement of staff productivity
• Participate or be aware of the Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed
• Ensure facility is well maintained, repaired and spotless at all times
• Train staff in job duties, and sanitation and safety procedures
• Set staff work schedules and monitor staff performance
• Additional duties as assigned or required

Benefits

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees