Food and Beverage Floor Supervisor

Four Winds Casinos Career Site • New Buffalo, MI

4d • Onsite

About The Position

Responsible for ensuring operations of the venue assigned to each shift, ensuring guest satisfaction, and that employee performance is in accordance with policies, procedures, and gaming regulations. This role involves understanding and assisting with the Sequence of Service in all Food & Beverage outlets, enforcing performance standards, and monitoring service in assigned venues. The supervisor ensures smooth and efficient operations by being visible and active, communicating challenges, guest concerns, and staffing or supply needs to management. They maintain high standards of guest service and employee relations, ensuring compliance with health, safety, and beverage laws. The position also assists with employee scheduling, monitors job performance, provides feedback, and collaborates with Culinary and Stewarding teams on food quality and sanitation. Promoting positive guest relations, handling guest issues, and completing administrative tasks such as opening/closing checklists, manager reports, and ordering are key responsibilities. Additionally, the role fosters a positive work environment, encourages employee feedback, and leads by example in training and development.

Requirements

• High school diploma or equivalent preferred.
• One to three years related supervisory experience preferred.
• Strong interpersonal and communication skills required.
• Appropriate licenses, as required.
• ServSafe® certification, or ability to become certified, required.
• Knowledge of HACCP standards required.
• Indiana requires an active employee permit issued by the State of Indiana’s Alcohol and Tobacco Commission (ATC) and a completed Indiana ATC approved server training program.
• This position requires a Level 4 Gaming License.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to write effective reports and memos.
• Ability to respond to inquiries from employees or guests.
• Ability to communicate effectively in one-on-one, small group, and large group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent, and to interpret data from graphs.
• Ability to apply common sense reasoning to variety of situations.

Nice To Haves

• High school diploma or equivalent preferred.
• One to three years related supervisory experience preferred.

Responsibilities

• Ensures operations of the venue assigned to each shift.
• Ensures guest satisfaction.
• Ensures employee performance is in accordance with policies, procedures, and gaming regulations.
• Understands and assists with Sequence of Service in all Food & Beverage outlets.
• Enforces performance standards, policies and procedures as they relate to venue operations.
• Monitors service in all venues as assigned.
• Ensures smooth and efficient operations on a continual basis by being visible and active in the venue.
• Communicates with Venue & Operations Management on any challenges, assistance required, guest concerns, staffing challenges, or supply needs.
• Ensures that the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.
• Assists venue managers with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills.
• Provides input to the venue managers concerning operational deficiencies, and areas in need of improvement.
• Works closely with the Culinary and Stewarding teams, ensuring food quality, recipe adherence, sanitation, and ample supplies to service the guest.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Handles guest issues and communicates appropriately through reports and emails distribution lists.
• Reviews, coaches accordingly, and provides recommendations and suggestions to hire, train, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner.
• Maintains professional grooming and appearance, and acts as a role model according to established grooming and appearance policy.
• Listens to, evaluates, and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations as well as internal controls, policies, and procedures.
• Completes shift administrative tasks as assigned which includes venue opening/closing checklists, daily manager reports, ordering of product, labor reports, scheduling floor plans, service recoveries, incident reports, and other requests brought forth by Operations Management.
• Creates an atmosphere of fun for all Casino guests.
• Encourages mutual respect, dignity, and integrity with all employees, by setting positive and professional examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Follows through on all employee requests.
• Retains employees through leading by example, and involvement in training and development.
• Explains reasoning for decisions made, in advance of doing them as often as possible.
• Directly supervises all service employees on assigned shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED