Full Time Floor Leader - Shops of Saddle Creek
About The Position
As a Floor Leader, you support the Store Management Team across store operations, sales, customer experience, and team development. You work primarily on the shop floor, leading and inspiring sales associates to achieve goals and help create an exceptional customer experience, a motivated staff, and operational excellence. The role includes driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You also represent Lush’s brand values, including its positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Requirements
- At least 1 year of experience in customer service and sales.
- At least 1 year of experience with cash handling and opening and closing procedures.
- At least 1 year of supervisory experience involving coaching, feedback, and training.
- At least 1 year of experience solving customer-service issues in day-to-day operations.
- At least 1 year of experience in a fast-paced team environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, meet sales goals, and grow the contribution of assigned segments to store sales.
- Lead by example in delivering customer service on the shop floor, including product demonstrations; observe customer consultations, collaborate with the team, and work toward daily sales goals.
- Educate customers about Lush brand values through in-store interactions and community engagement, including store parties and other traffic-driving initiatives.
- Continuously develop product knowledge and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Take ownership of personal development by assessing performance and seeking feedback, resources, and opportunities to improve.
- Encourage open communication about diversity, equity, inclusion, and belonging; promote collaboration and recognize employees’ contributions.
- Handle cash and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
- Model punctuality and good attendance, monitor employee breaks, and review daily communications and task lists to keep the team informed and prepared.
- Maintain a clean, organized, visually appealing store and adjust product displays using visual merchandising guidelines.
- Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
- Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
