Full Time Floor Leader - Shops of Saddle Creek

Lush•Memphis, TN

About The Position

The Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working on the shop floor, the Floor Leader leads and inspires sales associates to achieve their goals and helps create an exceptional customer experience, a motivated team, and strong operational standards. The position promotes a productive and positive work environment and supports Lush’s brand values.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to store sales; celebrate team achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe customer consultations and collaborate with the team to meet sales goals.
Educate customers about Lush brand values and its positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Handle cash and customer transactions; open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and good attendance, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays in response to sales and customer experience needs.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.