Full Time Floor Leader - Shops of Saddle Creek

Lush Handmade Cosmetics•Memphis, TN

3d•Onsite

About The Position

The Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role works on the shop floor to lead and inspire Sales Associates, foster a positive and productive team environment, deliver an exceptional customer experience, and support operational excellence.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving day-to-day customer service problems.
At least 1 year of experience working in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible availability for store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure as needed, take ownership of sales results, and help meet and exceed sales goals.
Lead by example in delivering an excellent customer experience, including product demonstrations; observe customer consultations, collaborate with the team, and work toward daily sales goals.
Educate customers about Lush brand values and communicate its positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, host store parties, and participate in other initiatives that drive store traffic.
Build product knowledge through ongoing learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listening on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and appreciation of employees’ contributions.
Manage cash handling and transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, encourage these standards among employees, monitor scheduled breaks, and review daily communications and task lists.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust displays in line with visual merchandising guidelines and sales.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.