Part Time Floor Leader

Lush•Columbus, OH

12d•Onsite

About The Position

As a part-time Floor Leader, you support the Store Management Team across store operations, sales, customer experience, and team development. You work primarily on the shop floor, leading and inspiring Sales Ambassadors to meet and exceed goals while helping create a positive, productive work environment and an exceptional customer experience. The role includes driving sales, opening and closing the store, reviewing sales results, leading training, and supporting operational excellence.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
A flexible schedule that accommodates store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure as needed, take ownership of sales results, and celebrate team achievements.
Lead by example in delivering excellent customer service and product demonstrations; observe consultations, collaborate with the team, and work toward daily sales goals.
Educate customers on Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging; support community engagement, store parties, and other traffic-driving initiatives.
Build product knowledge through ongoing learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; seek feedback and opportunities for personal development.
Encourage open communication and belonging, listen to perspectives on diversity, equity, inclusion, and belonging, and recognize employees’ contributions.
Handle cash and customer transactions; open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and reliable attendance, monitor employee breaks, and review daily communications and task lists so team members are prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays according to visual merchandising guidelines and sales.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplaces, and health and safety.