Part Time Floor Leader - Portland

Lush Handmade Cosmetics•Portland, OR

12h

About The Position

As a Part Time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with other leaders to create an exceptional customer experience, a motivated team, and strong operational performance. The role is primarily on the shop floor, where you lead and inspire Sales Ambassadors to achieve their goals. You foster a positive and productive work environment while promoting Lush’s products and brand values. The position is based at Portland NW 23rd Ave and is listed for 20–29 hours per week.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Deliver a high-quality customer experience, including product demonstrations, and observe and support customer consultations.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and active listening on diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of individual contributions.
Handle cash transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store; take deposits to the bank when required.
Model strong attendance and punctuality, monitor employee breaks, and review daily communications and task lists.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays using visual merchandising guidelines.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.