Floor Houseperson

Horseshoe Bay Resort • Denver, CO

3h • Onsite

About The Position

We’re looking for a Floor Houseperson to join our dynamic Housekeeping team. Whether it’s delivering exceptional guest experiences, supporting our world-class culinary and hospitality teams, or ensuring smooth daily operations, you’ll be an essential part of what makes The Source Hotel a standout destination! The Floor Houseperson is an experienced Houseman with a keen eye for detail and top-notch customer service skills. As a Houseman, you will work in conjunction with the Housekeeping Supervisor/Manager and Room Attendants to make sure support and daily projects in the Housekeeping Department are aligned with guest room satisfaction. In this role you will help with various tasks, and provide quality service to all guests. A successful Houseman plays a role in liaising between departments, and staff to ensure members and guest experience is always top-notch.

Requirements

• Minimum of 1+ years of previous experience in a team of housekeeping employees through motivation, coaching, and development
• Proven experience in housekeeping departments
• Proven excellence in customer service
• Capable of using independent judgment/solid decision-making skills and ability
• Comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Demonstrated sound organizational, coordinating, and personal interface skills.
• Demonstrated written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail.
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends, and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.

Nice To Haves

• Bilingual or multilingual ability is helpful.

Responsibilities

• Maintain cleanliness and order in storage areas.
• Distribute linen to all landings upon delivery from laundry company.
• Ensure all Housekeeping landings and storage areas are fully supplied daily.
• Collect department supplies from areas of delivery and distribute accordingly.
• Collect dirty linen from Room Attendants and deliver clean linen to appropriate areas.
• Collect trash from Room Attendants and ensure they have necessary supplies.
• Assist Room Attendants with stripping rooms when necessary.
• Stock housekeeping carts with necessary supplies, such as linens, towels, and toiletries as necessary.
• Assist in inventory management by notifying the Housekeeping Supervisor/Manager of any shortages or damaged items.
• Assist Supervisor and Room Attendants with mini bar upkeep and inventory.
• Respond promptly and courteously to guest requests or inquiries.
• Clean and maintain public areas, including the lobby, corridors, elevators, and restrooms when needed.
• Empty trash receptacles and ensure proper disposal of waste.
• Vacuum, sweep, and mop floors when needed.
• Dust and wipe down furniture, fixtures, and surfaces.
• Assist with cleaning guest rooms when necessary.
• Remove In Room Dining trays from hallways and place in the landings.
• Ensure the overall comfort and satisfaction of guests by providing exceptional service.
• Assist with the inventory, audit and refill of Minibar items in the rooms.
• Adhere to all safety and security procedures, including proper handling of chemicals and equipment.
• Report any maintenance or safety issues to the Housekeeping Manager.
• Follow established protocols for lost and found items.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed