Floor Houseperson | Philadelphia Residence Inn

SHANER•Philadelphia, PA

2d•Onsite

About The Position

The Floor Houseperson is responsible for maintaining the standards of quality and cleanliness throughout their daily assignments in public spaces. This role involves handling guest complaints to ensure satisfaction, observing all safety and housekeeping procedures, and completing deep cleaning tasks as scheduled. The position also requires restocking supplies and performing other duties as assigned.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.

Nice To Haves

Bilingual English/Spanish a plus.

Responsibilities

Cleans hotel public areas as assigned, ensuring the hotel's established standards of cleanliness.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping procedures, and security procedures.
Cleans and services assigned public spaces according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.