Floor Houseperson | Beaufort Compass Hotel

SHANER•Beaufort, NC

5d•Onsite

About The Position

The Floor Houseperson is responsible for maintaining standards of quality and cleanliness throughout daily assignments in public spaces. This role involves cleaning and servicing assigned areas according to franchise and hotel standards, observing all safety and housekeeping procedures, and handling guest complaints to ensure satisfaction. The position also requires completing additional deep cleaning and seasonal cleaning functions as scheduled, and other duties as assigned.

Requirements

Minimum one year cleaning experience.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.

Nice To Haves

Previous hotel experience preferred.
Bilingual English/Spanish a plus.

Responsibilities

Cleans and services assigned public spaces according to franchise and hotel standards.
Observes all house and safety rules, housekeeping procedures, and security procedures.
Handles guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Returns and restocks cart at end of shift.
Completes additional deep cleaning / seasonal cleaning functions as scheduled.
Reports any maintenance deficiencies.
Handles guest requests.
Ensures the confidentiality and security of all guest rooms.