Floor Houseperson

Black Oak Casino Hotel•Tuolumne, CA

2d•Onsite

About The Position

Responsible for cleaning hallways, elevators, service areas, stairwells and public areas in a safe, efficient, professional and friendly manner. This role involves maintaining the cleanliness and appearance of various public spaces within the hotel.

Requirements

Must possess a high school diploma, G.E.D., or equivalent.
Must be at least 18 years old.
Must complete Blood Borne Pathogen training.
Must be able to provide friendly guest service.
Must be able to understand and comply with proper cleaning techniques, procedures and hotel standards.
Must be able to operate a vacuum, mop and properly use cleaning equipment and supplies.
Must give strong attention to detail and possess excellent organizational and time management skills.
Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
Must have effective listening and communication skills.
Must be able to communicate proficiently in English.
Must be able to pass a mandatory drug test and background check.
Must provide evidence of employment eligibility in the U.S.

Nice To Haves

Experience in guest service and the hospitality industry preferred.
Existing knowledge of floor (carpet, hardwood, tile, etc.) care and maintenance preferred.
May be required to possess and maintain a valid California driver license and Black Oak Casino drivers permit.

Responsibilities

Receives and reviews assignments, priority requests, keys and supplies from Hotel Housekeeping Management.
Retrieves and stocks caddie/cart to ensure all necessary supplies are available.
Cleans and stocks assigned public areas, including dusting, polishing, vacuuming, glass cleaning, trash removal, etc.
Performs quality checks on public space televisions, telephones and lamps.
Assists Guest Room Attendants and Guests with requested items such as portable refrigerators, rollaway beds, cribs, etc.
Walks all assigned spaces at beginning and end of shift.
Removes soiled linen, towels and trash and places them in assigned locations as instructed.
Turns in keys, properly stores and secures caddie/cart and unused supplies at end of shift.
Responds to and immediately resolves housekeeping requests and complaints by Guests.
Promptly report any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective action may be taken.
Promptly delivers all articles left in public spaces to Hotel Housekeeping Management for entry into Lost and Found.
Promptly reports emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to Hotel Housekeeping Management.
Writes shift reports including any incident of theft, accident or injury as assigned.
Maintains a positive attitude and acts in a consistently professional and pleasant manner towards Guests and Team Members.
Answers inquiries about Resort services and events, directions, local attractions, etc.
Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.
Performs other duties and attends to special projects as assigned.