Floor Houseperson-203

Horseshoe Bay Resort•New York, NY

5d•Onsite

About The Position

The Floor Houseperson is responsible for maintaining the cleanliness and organization of guest floors, public areas, and service areas within the hotel. This role involves a variety of cleaning tasks, including vacuuming, mopping, dusting, and polishing, as well as managing linen and supply distribution. The position requires a physically capable individual with a strong attention to detail and a commitment to providing excellent service to guests and colleagues.

Requirements

Elementary school diploma is preferred.
Physical mobility and stamina required.
Must be able to follow instructions.
Possess detail orientation skills.
Demonstrate a professional attitude.
Ability to work independently and under little supervision.
Previous hotel-related experience desired.
Requires standing for long periods of time.
On occasion may be asked to lift and carry up to 50 pounds.
While performing the duties of this job, it may also be required to stoop, kneel, crouch, or crawl.

Responsibilities

Cleans rugs, carpets, and upholstered furniture using vacuum cleaners, brooms, and carpet shampoo machines.
Cleans rooms, hallways, and restrooms.
Washes walls and ceilings, moves furniture, and turns mattresses.
Sweeps, mops, scrubs, waxes, vacuums, and polishes floors.
Dusts and polishes metalwork.
Collects soiled linen for laundering from housekeeping carts.
Assists in keeping the lobby area clean, neat, and free of debris and trash.
Receives linen supplies from laundry and stocks linen closets on guest floors in a neat, organized manner.
Maintains housekeeping carts and stocks supplies.
Strips soiled linen from beds when asked to help housekeepers.
Removes trash collected by room attendants.
Walks all assigned floors at the beginning, throughout the day, and end of shift to collect trash, soiled linen, and other items as assigned by management.
Transports clean linen to the housekeeping storage rooms on the floors and refills the par stock of linen on each floor.
Refills the par stock of guest amenities and supplies on each housekeeping storage area.
Helps room attendants with heavy lifting and special cleaning projects as directed.
Cleans all public areas in the prescribed manner while following department standard operating procedures.
Removes soiled linen and trash from the pool side and other service areas and takes them to appropriate locations.
Assists housekeeping with placing bed boards, roll-away beds, extra beds, etc., in the appropriate fashion per standard operating procedures.
Reports missing/found articles, damage, or merchandise problems to the housekeeping supervisor and managers.
Responds in a friendly, helpful manner to guests and other colleagues at all times.
Handles any tasks assigned by supervisors as and when needed.