Floor Director, Maison Madison Flagship

Hermès • New York, NY

23h • Onsite

About The Position

The Floor Director supports the location with consistent team leadership, floor presence, and hands-on Métier management with balanced attention to all teams and floors. This position is responsible for the achievement of Floor Group Métier Sales volume, and Selling Team total goaled volume. Responsible for preparation, participation, and attendance at Podium buy bi-annually. The Floor Director will have day-to-day supervision, coaching, mentoring, and training of the selling team, leading by example and ensuring excellent client service. This role requires consistent floor presence and partnership with other departments. The Floor Director will manage Métier merchandising for their floor of responsibility, identify and address daily stock needs, and communicate with the Managing Director, Operations Management team, and Merchant team about opportunities, needs, and issues. They will be fully responsible for bi-annual attendance and preparation for buys for corresponding areas of responsibility and ensure visual standards are met. This role also acts as a team motivator and strategist, identifying key Métier focuses or Standards of Service monthly, and building contests or selling campaigns for incremental business improvement. Consistent communication with the Managing Director and store management team is expected, including weekly reporting and presenting business updates at Leadership meetings. The Floor Director will conduct full analysis of business issues and opportunities affecting strategies and teams, analyze productivity by Sales Associate, and conduct Monthly Individual Productivity meetings. They will coach staff for improved performance, address performance issues in a timely manner, and write and deliver annual performance appraisals. The Floor Director is responsible for timely preparation of inventories and cycle counts, partnering with the Operations Director in the reconciliation of discrepancies. This role has supervisory responsibility for the support and guard teams in the absence of the Managing Director and has P&L responsibility, including meeting sales and budget plans, adhering to payroll budgets, and achieving shrinkage and loss prevention goals.

Requirements

• Minimum 3 years prior Store Management experience, or flag ship Assistant Store Manager Experience
• Previous buying experience relative to Floor responsibility
• Individual Management of multi person teams
• Prior reporting functions to Executive management and Merchant levels
• Managing people and projects, a good team leader, and motivational mentor
• Creativity within effective business management and growth
• Detailed, diligent, thorough, reliable, effective time management skills are KEY to this position
• Effective decision making skills
• Proficient at presentations, store meetings, Commercial Director and Executive visits
• Working knowledge of Excel, Lotus Notes, Microsoft Office, Powerpoint (preferred)
• Comfortable with calculations and formulas
• Need to be a critical and creative thinker
• Even tempered and ability to continuously multi-task
• Managing stress and coaching through conflict when needed
• Resolution on store issues by floor, and in total when manager on duty
• Experience working with public and independently satisfy client requests
• Prioritize tasks and communicate time sensitive information to appropriate parties
• Keen eye to product and future trends needed for buying responsibility
• Must be extremely professional and able to interact with all levels of management and the public.

Nice To Haves

• Bachelor’s Degree preferred
• Knowledge of French language helpful

Responsibilities

• Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service.
• Consistent floor presence and partner to other departments.
• Manage Métier merchandising for floor of responsibility.
• Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues.
• Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility.
• Ensures visual standards are met.
• Monthly identification of a key Métier focus or a Standard of Service to focus on.
• Build contests, measurable selling campaigns or the like to bring about incremental improvement in business.
• Consistent communication with Managing Director and store management team.
• Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc.
• Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams.
• Coach staff for improved performance.
• Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance.
• Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis.
• Writes and delivers annual performance appraisals.
• Addresses all performance issues in a timely manner.
• Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies.
• Represent Leadership of entire store in the absence of the Managing Director.
• Observant of support team, and Guard team productivity and adherence to policy.
• Ability to gain partnership on store needs, and lead these teams although not direct reports.
• P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget.
• Responsible for shrinkage and loss prevention company goals.
• Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 251-500 employees