Boutique Coordinator - WRTW/Shoes, Maison Madison

Hermès • New York, NY

12h • Onsite

About The Position

The Hermès Madison Avenue Flagship Boutique is seeking a Boutique Coordinator to support the overall sales operations of the boutique, specifically within the WRTW and Shoes Department. This role will provide crucial support by maintaining an organized system of sales receipts, performing coordination and administrative duties, and ensuring the smooth flow of merchandise. The position reports to the WRTW/Shoes Floor Director and works closely with the Sales Team to enhance the client experience.

Requirements

• Detailed oriented with a sense of urgency
• Support an environment of teamwork, trust, and collaboration
• Excellent organizational skills and attention to detail
• High level of internal and external customer service
• Communication skills must be strong, and approach must be gracious and warm
• Adaptability and flexibility in scheduling to meet needs of the business
• Proficient with POS systems and Microsoft Office Suite, Outlook and Excel
• Ability to work a flexible schedule according to needs of the business
• Ability to lift up to 25 pounds without assistance

Responsibilities

• Organize all WRTW/Shoes sales receipts and daily audits, in partnership with Management and Managing Director.
• Perform inventory stock counts and assist with reconciliation, as needed, for all WRTW/Shoes floor métiers.
• Copies, sorts, and files records related to WRTW/Shoes sales activities and transactions.
• Ensure that all WRTW/Shoes special orders are systematically entered during ALC season and communicate to sales team once completed orders arrive in-store.
• Support all areas of merchandise flow including stock replenishment, stockroom organization, management of RDIs/CDIs/Cites, and daily reticketing.
• Assist in maintaining WRTW/Shoes visual merchandising standards to company expectations.
• Support SSAs and Selling Specialists at POS with transfers, charge sends, and Voxpays.
• Provide excellent service by quickly locating merchandise and retrieving additional sizes, colors and options.
• Assist in delivering and assisting WRTW/Shoes product between floors as needed for clients, associates, or backstocking.
• Ensure all merchandise is stocked and replenished on each sales floor in an efficient and precise manner.
• Work, in tandem with Inventory Control team, to reticket merchandise returns daily and quickly return to floor or stock.
• Participate in store inventory, cycle counts, and manual counts.
• Works across multiple floors and product category areas to support client and sales team requests.
• Assist selling team with stock and size questions as needed.
• Organize stock to optimize stock and inventory workflow, space utilization, and sales objectives in the store.
• Complete operational tasks related to inventory, transfers, and other tasks as assigned.
• Support the shipping and receiving team with daily new receipts by placing incoming stock in the appropriate stockrooms following the established standards.
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed.
• All other duties assigned by supervisor.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees