Selling Supervisor, Fine Jewelry/Watches – Maison Madison

Hermès • New York, NY

11h • Onsite

About The Position

The Hermès Maison Madison Flagship Boutique is seeking a Selling Supervisor for Fine Jewelry/Watches. This position will report to the Floor Director and work collaboratively with sales and support teams to enhance the client experience in a fast-paced, luxury environment. The primary responsibilities include achieving sales and customer service objectives while adhering to operational asset protection standards.

Requirements

• 2+ years of experience in selling and/or supervisory capacity
• Strong relationship development and impeccable communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance

Nice To Haves

• Experience in a luxury environment preferred

Responsibilities

• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc.
• Provides assistance as needed in inventory preparation.
• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed.
• Partners with management on POS decisions and preparation of opening and closing procedures.
• Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
• Approval of returns and exchanges. Secure Management approval for any exceptional requests.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.
• Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable.
• Ensure key log controls are maintaining daily in partnership with AP.
• Practices appropriate AP techniques and follow all guidelines for key control and merchandise security. Properly prepares for physical inventory.
• Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application.
• Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.
• Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns).
• Properly prepares for inventory and participates in monthly cycle counts (or as directed by management).
• Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees