Floor Care Specialist - Housekeeping (FT)

Grand Traverse Resort•Acme, MI

1d•Onsite

About The Position

This position will keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting resorts high standards of clean. The Floor Care Specialist will have complete knowledge of floor cleaning equipment and supplies, be familiar with the complex and outlying areas, and exhibit great customer service skills with internal and external guests. They will respond immediately to calls, clean carpets/tiles/cement, perform daily maintenance of floor care equipment, and point out any problems or concerns to managers. This role may also involve coordinating special cleaning, discussing cleaning needs with other departments, maintaining good rapport with colleagues, and adhering to grooming and professional image standards. Compliance with OSHA standards for machines and chemicals is essential for a safe environment. The position may require working in other housekeeping areas due to business needs and completing all assignments as requested, while following proper grooming and dress standards and maintaining open communication with supervisors. Understanding and abiding by the resort's environmental practices is also required.

Requirements

At least 6 months of prior experience in commercial floor care cleaning equipment.
At least 18 years of age.
Valid Michigan driver’s license.
Must be insurable under the Resort’s policy.
Exhibit patience, positive personality, upbeat, energetic, team oriented, professionalism.
Must have pleasant and tactful personality as there will be frequent contact with guests and employees.
Must have multi – tasking, organization and excellent communications skills.
Must possess a positive attitude at all times.
Must be able to meet firm deadlines.
Ear pieces must be worn at all times so as to not interfere with our guests stay.
Must be comfortable working alone or with large groups of people.
Comprehend and follow instructions.
Relate to others.
Communicate orally.
Communicate in written form.

Responsibilities

Keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting high standards of clean.
Have complete knowledge of floor cleaning equipment and supplies.
Be familiar with the complex and outlying areas.
Exhibit great customer service skills with internal and external guests.
Keep radios, pagers, keys and vans safe/clean and secure at all times.
Respond immediately to all calls received via a radio, phone, pager or headset.
Clean all complex carpets/tiles/cement.
Perform daily maintenance and cleaning of all floor care equipment.
Point out any problems or concerns to managers.
Help coordinate special cleaning of any floors that will need cleaned at different times during the day.
Discuss politely and properly any special cleaning with other departments and their managers.
Maintain good rapport with fellow employees and reflect a positive attitude.
Be in compliance with all grooming standards.
Consistently present a professional image to staff and guests.
Follow all OSHA standards for machines and chemicals to promote a safe environment.
May need to work in other job title areas of the housekeeping department due to business levels, lack of performers or request from higher up positions.
Complete all assignments requested.
Follow proper grooming and dress standards.
Maintain open line of communication with supervisors.
Understand and abide by environmental practices of the resort.