Floor Associate

Shawnee Development LLC • Guymon, OK

9d

About The Position

The Floor Associate is responsible for providing courteous service to guests during their entertainment experience in the Electronic Gaming department. The role involves assisting guests with basic questions about gaming machines, maintaining cleanliness in an assigned area, identifying and reporting floor irregularities, processing top-prize transactions, and responding appropriately to routine complaints and incidents.

Requirements

• High school diploma or GED.
• Ability to read, understand, apply, and retain departmental rules, regulations, and policies.
• Ability to handle and count large amounts of cash using currency and coin counters, while maintaining accuracy in a fast-paced environment.
• Ability to stand, sit, and walk for prolonged periods.
• Ability to work in a casino environment with secondhand smoke and flashing lights.
• Ability to complete a pre-employment drug test with a negative result.
• Ability to pass a background check and obtain a license or permit from any Regulatory Agency, if applicable to perform essential job functions.

Nice To Haves

• Six months of Electronic Gaming experience is preferred.
• Proficiency with a 10-key adding machine may be required, depending on assigned duties.
• Ability to lift up to 50 pounds, with good manual dexterity and hand-eye coordination, may be required based on facility and staffing needs.

Responsibilities

• Answer basic customer questions about gaming machines, including payout and machine operations, cashier locations, bill acceptors, and top-prize payoffs.
• Clean the assigned area by aligning seats, emptying ash trays, and disposing of trash.
• Coordinate with management, supervisors, and security to detect and prevent cheating or gaming-equipment damage, and report floor irregularities to management.
• Identify top-prize transactions, process them, and complete the related paperwork promptly and accurately while providing guest service.
• Handle routine customer complaints and incidents, using discretion to identify situations that require supervisory attention.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED