Floating Teller

The FNB Community Bank•Vandalia, IL

1d•$16 - $18•Hybrid

About The Position

The Teller I is a position that effectively welcomes customers and performs various duties related to the processing of customer transactions. The FNB Community Bank is the only locally owned community bank in Bond, Fayette, and Marion Counties. Established in 1865, we currently have 7 locations in the following communities: Vandalia, Patoka, Ramsey, Greenville, & Mulberry Grove. We have a Teller position available at our Vandalia branch.

Requirements

Proficient in cash handling, basic transaction processing, and customer service.
Advanced Mathematic Skills
Customer Service Driven
Advanced knowledge of banking products and services
Ability to identify a customer need and recommend appropriate products or services
Advanced computer skills and knowledge of Microsoft
Advanced knowledge of regulations and policies
Ability to perform all basic teller functions
Selling License Stickers
Process Cashier’s Checks and Money Orders
Process Cash Advances
Assist in daily vault balancing
Ability to perform opening and closing procedures
Possess skills to handle difficult customer interactions and resolve issues effectively
Advanced ability to navigate core systems
Ability to navigate in our research system
Ability to assist in training help for Teller Trainees
High-quality customer service skills
Excellent interpersonal skills
Detail oriented
Solid communication skills which include verbal, written, and listening skills
Desire to expand product knowledge and procedural skills
Ability to read and comprehend legal and regulatory material related to the job area
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Apply mathematical concepts to practical situations using fractions, percentages, ratios, and proportions.
Solve practical problems with limited standardization.
Interpret various forms of instructions, whether written, oral, or diagrammatic.
Operate office equipment including telephones, copiers, fax machines, PCs, and printers.
Advanced proficiency in computer applications is required.
High school education with additional training preferred
1 or more years of experience in Banking

Responsibilities

Exhibit the core values of the FNB—Trust, Commitment, Excellent Customer Service, and Professionalism
Be customer service driven and respond to all customer requests with tact, diplomacy, and a sense of urgency
Serve customers at a teller window by processing a variety of transactions using their own judgment within narrow limits
Balance cash drawer daily with a high level of accuracy and within the guidelines outlined in the Teller Balancing Policy
Answer and direct phone calls
Can perform additional duties, such as balancing accounts, the vault, and assisting the supervisor in tasks
Can explain bank services and account types to customers
Maintain proficiency on current software and required online sites
Able to keep an organized and clean work area
Review and comply with all state and federal regulations and FNB policies and procedures
Represent the bank in a manner that maintains and expands positive relations with customers, potential customers, and coworkers
Display a professional image through appearance and behavior
Maintain the highest level of confidentiality
Performs other duties as assigned
Handling routine transactions like deposits and withdrawals and checking cash independently.