Floating Patient Representative

Excelsia Injury Care•Gaithersburg, MD

2d•Hybrid

About The Position

Excelsia Injury Care, founded in 1993, is dedicated to restoring quality of life for individuals injured in motor vehicle or work-related accidents through patient-centric care. With over 100 care centers across multiple regions, Excelsia aims to be a leading provider of injury care nationwide. The organization offers a comprehensive continuum of outpatient care, including medical, orthopedic, neurological, rehabilitation, diagnostic, and surgical services, delivered by a diverse team of specialists. Excelsia emphasizes personalized support, detailed documentation, and outcome-oriented care coordination to simplify the patient recovery process. The company operates under core values of respect and trustworthiness, adhering to high legal, regulatory, and ethical standards. As responsible corporate citizens, Excelsia integrates environmental, social, and governance (ESG) considerations into its business practices, aiming for positive impacts on healthcare companies, employees, and communities. This role requires travel between the Gaithersburg and Frederick offices, with mileage reimbursement available.

Requirements

High school diploma or GED equivalent.
6 months+ of medical experience in an administrative physician office setting.
Previous computer skills including data entry, Word, Outlook, etc.

Nice To Haves

Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Tact and skill in patient management.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to effectively interact with doctors, patients and co-workers.
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).

Responsibilities

Provide administrative support to departmental physicians/supervisor/manager/administrators, including timely and appropriate dissemination of telephone/fax messages.
Provide consistent support/coverage as needed per departmental policy.
Direct patients, families, and visitors to appropriate medical treatment areas with sensitivity and care.
Assist with distributing reports, records, and messages while maintaining patient and clinic confidentiality.
Assist with maintaining internal/external supply inventory.
Maintain on-site presence during business hours.
Comply with Micro MD and BSO departmental billing functions, including posting patient charges and payments.
Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments.
Maintain the office in a neat and orderly fashion and assist in maintaining a safe environment.
Assist Manager and District Manager in completing requests for medical records and other inquiries.
Maintain charts in proper order, ensuring all forms and dictations are completed.
Copy materials and obtain mail when requested; initiate, prepare, and update forms, reports, and records routinely.
Respond to corporate/physician/patient/family/attorney, and inter/intra-departmental general inquiries and ambiguous situations.
Utilize QIP principles/techniques for organizational change and systems modification.
Operate and maintain pertinent office machines/equipment such as fax, computers, and copiers.
Assist with the collection, sorting, and distribution of departmental mail/correspondences/faxes/phone messages in a timely manner.
Perform other duties and assignments as directed and/or necessary.
Interview patients, collect information, and enter it into the computer.
Ensure patients’ paperwork and Micro MD match.
Verify insurance and document information in the computer using account case notes.
Explain Excelsia Injury Care paperwork to patients, ensuring their understanding, and witness patient signatures.
Maintain office in a neat and orderly manner.
Scan and upload paperwork to the EHR, if applicable.
Other duties as assigned.

Benefits

Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
PTO that is accrued starting on your first day of work.
8 company-recognized paid holidays plus a floating holiday.
5 days of sick leave each calendar year.
Employee Assistance Program.
Earned Wage Access.
Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities.
Education Assistance Program.
Employee Referral Bonus Program.