Floating Operations Manager

Hines•Houston, TX

3d•Hybrid

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As a Multifamily Operations Specialist with Hines, you will oversee the marketing, advertising, sales activities, and leasing team members for properties as needed. Responsibilities include, but are not limited to: Coach, mentor, and participate in the leasing process at Hines communities Assists in the due diligence and take-over process by completing file audits and unit inspections as well as conducting interviews and on-boarding processes Works with on-site team to provide vendor and marketing outreach to generate Community awareness and qualified traffic Establish and implement social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other on-line tools Develop and deploy processes for building relationships with preferred employers and local retailers/restaurants within the market Oversees resident function efforts and other programs to achieve resident satisfaction goals Monitors online rating and reputation management sites and assists on-site teams with response recommendations Acts as a performance improvement resource to onsite teams by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations. Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy Use and create promotional items and technology to communicate with potential prospects for the purpose of generating revenue Review and analyze marketing, financial or other reports pertaining to issues impacting leasing performance.

Requirements

High School Diploma or GED from an accredited institution required; Bachelor’s degree preferred
Five or more years of multifamily property management experience
Experience leading lease-ups, acquisitions, turnarounds, or operational transitions
Experience managing onsite teams and influencing stakeholders without direct authority
Strong financial acumen and understanding of multifamily operating metrics
Domestic travel required up to 75% including some weekends
Demonstrated management and supervisory skills preferred
Driver’s license to operate machinery in property
Advanced knowledge of Microsoft Office; Entrata experience preferred
Excellent written and verbal communication

Nice To Haves

Bachelor’s degree preferred
Demonstrated management and supervisory skills preferred
Entrata experience preferred

Responsibilities

Coach, mentor, and participate in the leasing process at Hines communities
Assists in the due diligence and take-over process by completing file audits and unit inspections as well as conducting interviews and on-boarding processes
Works with on-site team to provide vendor and marketing outreach to generate Community awareness and qualified traffic
Establish and implement social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other on-line tools
Develop and deploy processes for building relationships with preferred employers and local retailers/restaurants within the market
Oversees resident function efforts and other programs to achieve resident satisfaction goals
Monitors online rating and reputation management sites and assists on-site teams with response recommendations
Acts as a performance improvement resource to onsite teams by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy
Use and create promotional items and technology to communicate with potential prospects for the purpose of generating revenue
Review and analyze marketing, financial or other reports pertaining to issues impacting leasing performance