Floating Leasing Consultant

LyvWell Apartments • San Diego, CA

3d • $20 - $28 • Onsite

About The Position

The Floating Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents and supports leasing success by meeting occupancy and rent-growth goals and building positive rapport. The role manages leads in the CRM, schedules and conducts apartment tours, communicates apartment and community information, and encourages prospects to apply.

The position delivers customer service throughout the prospect and resident experience, including application screening, leasing paperwork, and move-in. It also supports leasing administration, follows up with prospects, manages resident leasing requests, prepares leases, and inspects apartments before move-in. The role collaborates with onsite teams to meet occupancy objectives and requires travel up to 25% of the time. It is fully on-site, with no remote or hybrid arrangements. The schedule is flexible and includes evenings and weekends, with regular days off Monday through Friday.

Requirements

• At least 1 year of sales and customer service experience, including reaching sales goals in a fast-paced environment.
• Demonstrated success in goal setting and achievement and in following a sales process.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and company leasing policies and procedures.
• High energy and a strong sales and customer-service orientation.
• Reliability, attention to detail, self-motivation, and ability to manage work independently.
• Ability to work well with diverse individuals and maintain a customer-focused mentality and professional appearance.
• Strong written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule that includes evenings and weekends.
• Ability to travel up to 25% of the time.
• Ability to work fully on-site at the office on every scheduled workday.
• High school diploma or GED.
• Valid driver's license if required by the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• 1–2 years of previous leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and support satisfaction.
• Answer prospect calls, emails, chats, and texts; encourage prospects to apply.
• Serve as a liaison through applications, screening, leasing, move-in, and related paperwork.
• Communicate detailed information about apartments and communities and conduct personalized tours to generate interest and new leases.
• Use effective sales techniques to close leases and work with the onsite team to exceed occupancy goals.
• Maintain knowledge of apartment features, building amenities, local attractions, rental rates, and competitor promotions.
• Schedule tours and show apartments.
• Monitor and qualify inbound leads, lease apartments, follow up after tours, and complete move-in procedures.
• Manage leads and customer experience in the CRM and complete assigned CRM tasks on time.
• Manage resident leasing requests, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required information and documentation.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Complete post-tour follow-up, prompt prospect calls, and CRM tasks throughout the leasing process.

Benefits

• Full benefits package.
• Generous paid time off and vacation perks.
• 401(k) with company match.
• Growth and advancement opportunities.
• Referral bonus program.
• Associate rental discount for employees who choose to live on-site.
• Bonus and renewal commissions.
• Other applicable incentives, including referral, training coach, renovation, and lease-up bonuses, and leasing and occupancy contests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED