Floating Equipment Service Technician

STERIS Corporation•St. Paul, MN

4d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and supports the installation of complex mechanical, electromechanical, and electronic units. It involves daily travel in a company vehicle and requires 50% or more travel within Minnesota and neighboring states. This is a safety-sensitive position. The technician performs maintenance and service work across an assigned territory, prioritizing customer and business needs and schedules. The role includes working with cross-functional teams, documenting service and troubleshooting activity, communicating repair options to customers, and identifying sales opportunities. Flexible scheduling may include overnights and early or late hours, depending on customer and business needs.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role.
A valid driver’s license and ability to meet background and physical assessment requirements for vendor credentialing.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including MS Windows and email, navigation, mobile apps, and data entry into multiple systems.
Ability to meet flexible schedules that may include overnight travel and early or late hours, based on customer and business needs.
Ability to travel 50% or more within Minnesota and neighboring states.
An acceptable driving record; STERIS conducts a 7-year driving record check as part of onboarding.

Nice To Haves

An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules independently to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately.
Use technology platforms to complete regulatory compliance requirements and resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
Build relationships with Sales, with management support, to improve customer experience and support revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Support various locations in the assigned territory according to service agreements and customer needs.
Travel daily by company vehicle and provide service within Minnesota and neighboring states.