Floating Community Banking Specialist

ACNB BANK • Mt. Airy, MD

1d • Hybrid

About The Position

Floating Community Banking Specialist (also known as Platform Specialist, Universal Banker, or Relationship Banker) Location: Carroll and Frederick Counties, Maryland Are you a banking professional with the drive to provide exceptional service and meet performance goals? Join our team as a Floating Community Banking Specialist and play a pivotal role in shaping the financial well-being of our customers and community. We're looking for someone with banking experience (preferred), a passion for relationship-building, flexibility, and the ability to deliver results. Travel to assigned community banking offices across Carroll and Franklin Counties, to provide front-line support and seamless customer service. Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions. Open deposit accounts and process consumer credit and loan applications with precision and efficiency. Build long-term relationships with customers through needs-based selling and proactive outreach. Stay informed on competitor offerings and market trends to provide customers with valuable insights. Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively. Serve as a mentor and provide support to other Community Banking Specialists and Associates.

Requirements

• Minimum of 2 years in banking or a related position with proven success in meeting sales goals and delivering exceptional customer service.
• Proficient in Microsoft Office programs, multitasking, attention to detail, and interpersonal communication.
• Reliable transportation required.
• High school diploma or equivalent required.

Nice To Haves

• Familiarity with the Westminster and Frederick areas and those communities are highly preferred.

Responsibilities

• Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
• Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
• Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
• Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
• Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
• Travel to assigned community banking offices across Carroll and Franklin Counties, to provide front-line support and seamless customer service.
• Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions.
• Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
• Build long-term relationships with customers through needs-based selling and proactive outreach.
• Stay informed on competitor offerings and market trends to provide customers with valuable insights.
• Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.
• Serve as a mentor and provide support to other Community Banking Specialists and Associates.

Benefits

• Health (starts on 1st of month after start date), Dental, and Vision Insurance
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
• 401K with up to 4% employer match
• Generous PTO package plus 12 Bank paid holidays
• Career growth and ongoing training and development opportunities
• Employee recognition & service awards
• Floating Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED