Floating Clinic Assistant
About The Position
Planned Parenthood of Southern New England (PPSNE) is seeking a Floating Clinic Assistant (FCA) to support clinical and administrative functions across multiple health centers within an assigned region. This role is crucial for ensuring high-quality patient care and operational excellence. The FCA will provide direct patient care, administrative support, patient education, laboratory support, and procedural assistance in alignment with PPSNE's protocols, policies, mission, and values. Travel within the assigned region is a required component of this position, necessitating reliable transportation and a willingness to work at any PPSNE health center as needed. Assignments will fluctuate based on organizational needs such as staffing, patient volume, vacancies, leaves of absence, and training initiatives. The FCA will float to health centers to provide in-clinic patient care, cover telehealth sessions, manage EHR Inbaskets, provide follow-up support, and assist the Care Coordination Team. The specific distribution of these duties will vary according to organizational demands. This position is based in Norwich, CT, and will also serve health centers in Providence, RI, Willimantic, CT, and New London, CT.
Requirements
- Strong customer service and communication skills.
- Ability to build trust with diverse populations.
- Commitment to health equity and reproductive healthcare.
- Strong organizational, administrative, and multitasking abilities.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to maintain confidentiality (HIPAA-compliant environment).
- Reliable transportation and willingness to travel to all centers within the designated region.
- Flexibility and adaptability to changing assignments.
Nice To Haves
- High school diploma.
- Spanish/English bilingual proficiency.
- Healthcare, medical assistant, clinic support, or patient service experience.
Responsibilities
- Welcome and register patients.
- Collect insurance, fee, and demographic information.
- Take vital signs, obtain patient history, perform triage, and document information in the electronic health record (EHR).
- Provide patient education regarding birth control options, STI testing and treatment, HIV/AIDS prevention, pregnancy options, and healthy relationships.
- Perform pregnancy tests and urinalysis.
- Prepare and package specimens for laboratory transport.
- Assist clinicians during examinations and procedures.
- Support abortion services through patient education, procedure assistance, and recovery room support.
- Maintain exam rooms, equipment, and supplies.
- Schedule appointments and answer patient calls.
- Manage patient records and documentation.
- Handle cash receipts and daily deposits.
- Support revenue cycle and productivity goals.
- Manage inventory and ordering of medical and educational supplies.
- Travel regularly to assigned health centers.
- Adapt to different teams, workflows, and patient volumes.
- Cover staffing shortages, leaves, vacancies, and special projects.
- Provide telehealth and care coordination support when needed.
Benefits
- Health, dental and vision insurance
- Paid parental leave
- Retirement savings
- Tuition reimbursement
- Generous paid time off
- Flexible spending account
- Wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
