Floating Assistant Branch Manager

Suffolk Credit Union•Medford, NY

20h•Hybrid

About The Position

The Floating Assistant Branch Manager will provide coverage for branch management or supervisory staff during absences, overseeing day-to-day branch operations on an interim basis, and as directed. This role involved supervising and coaching branch employees while enhancing member services satisfaction. Additionally, the position managers the floating branch staff within their designated region. This position is a floating position for the Eastern Region of Suffolk County (Miller Place, Sayville, East Port, and Riverhead).

Requirements

High school diploma or equivalency certification.
1 year of supervisory experience in a financial institution; 3 years minimum supervisory experience overall.
Years of customer service, preferably in a banking environment.
Notary license required to be obtained within three (3) months of hire.
NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired.
Strong interpersonal skills with the ability to empathize and build rapport.
Clear and articulate communication, both orally and in writing.
Proficient in customer service and handling confidential information with discretion.
Ability to work effectively with direct supervision and support branch goals.
Intermediate mathematical skills with knowledge of loan processing procedures.
Familiarity with credit union products, services, policies, and regulations.
Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others.

Nice To Haves

Bilingual preferred.

Responsibilities

Assists in overseeing branch employees and manages floating staff, including organizing, scheduling, coaching, and hiring or terminating staff in coordination with People Operations and management.
Manages scheduling, time cards, and training for branch staff and floating teams.
Helps monitor branch performance to ensure staff meet goals.
Assists branch employees with escalated issues and provides services to members.
Manages ITM and Cash Recycler maintenance in branches.
Approves membership applications, opens accounts, and processes loan applications.
Handles cash orders, wire transfers, deposit holds, fee reversals, and debit card issues.
Participates in branch audits, ensures compliance, and maintains branch appearance.
Assists in collections, coordinates with the Collections department, and works on member solutions.
Supports process improvements, community event participation, leadership training, and cross-departmental coordination.