Floating Assistant Manager

Housing Works • New York, NY

23h • Hybrid

About The Position

This is a floating position, not based out of a single store. The Thrift Shop Assistant Manager will work across different store locations as needed. The Assistant Manager is one of the leaders responsible for the overall operation of a community-based Housing Works Thrift Shop. Our ideal Assistant Manager is – first and foremost – an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values. The Assistant Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit. In this role, you will work alongside the Store Manager to lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.

Requirements

• High School Diploma preferred.
• Minimum of 2 years prior retail management experience or equivalent experience in managing a team.
• Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops.
• Excellent communication skills (both verbal and written).
• interpersonal and team-oriented skills.
• Self-starting, self-motivating, solutions-oriented mindset.
• Commitment to excellent customer service

Responsibilities

• Plan ahead to develop strategic and operational objectives for self and others to ensure work is completed efficiently. Adjust plan accordingly and celebrate success with the team.
• Set goals for the store team, manage execution, track progress, and measure results regularly using standard metrics including but not limited to; Sales Volume, Average Dollar Sale, Average Unit Sale, Traffic Counts and Conversion Rates.
• Responsible for ensuring compliance with all Housing Works policies and procedures and that all daily, weekly and monthly operational tasks are completed accurately and timely (inventory, paperwork, reports).
• Utilize Housing Works’ tools to ensure store operations and standards are met.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction. This includes but is not limited to register operations, visual merchandising techniques, and store maintenance standards.
• Work with the Store Manager to recruit, interview, hire, and train all sales associates.
• Work with the Store Manager to conduct progressive coaching/counseling as necessary to ensure associates are meeting established standards.
• Constantly review store environment to improve operations and merchandising.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
• Perform all other duties as directed by supervisor and/or executive management.

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• An educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED