Float Teller - Full-Time

Members 1st Federal Credit Union•York, PA

10d•Hybrid

About The Position

This is a float role supporting branches in the South Region based out of the South Queen Street Branch in York, PA. The purpose of the Teller position is to provide accurate and efficient processing of members' financial transactions to ensure high levels of member satisfaction and to maintain accurate record keeping of member accounts. This role contributes to sales goal attainment for department and organization goals, primarily by identifying members’ product and service needs. Learned established processes and procedures provide a prescribed list of solutions for any member issues encountered. With no budgetary responsibilities, this role provides banking services, facilitates member transactions, promotes Members 1st and its services/customer service and supports general branch office operations and processing. This position has moderate supervision of work and conducts various member account transactions, educates members on Credit Union products and Services, performs balancing procedures and end of day procedures.

Requirements

Decision making requires the ability to choose from options outlined in established procedures.
Normal courtesy and tact.
Good communication and interpersonal skills.
Thorough knowledge of credit union products, services, policies and procedures.
Familiarity with PCs and applicable software.
0-1 year of progressive retail financial or customer service experience (for Teller I Level).
Minimum of 3 years of retail banking or credit union experience including cash handling, customer service experience, and an understanding of financial services regulatory policies and compliance (for Teller III Level).
Minimum of 2 years of financial experience identifying and promoting products and services to meet member/customer needs (for Teller III Level).
General and business knowledge equivalent to a high school diploma.