Float Teller

Florence Bank • Northampton, MA

3d • $18 - $23 • Hybrid

About The Position

Handles various customer transactions in a courteous, professional, and accurate manner, while adhering to bank policies and procedures. Travels between and works from multiple branch locations as assigned to meet staffing and operational needs. Maintains flexibility and adaptability while providing consistent service and support at all branch locations.

Requirements

• High school diploma or GED required.
• Experience in a customer service-related position.
• Strong communication and interpersonal skills.
• Strong aptitude in math.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Must be able to travel to all 13 locations as needed.

Responsibilities

• Consistently provides superior professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Performs a variety of teller duties including but not limited to deposits, withdrawals, check cashing, loan payments, cash advances, and issuing money orders and official checks.
• Operates and balances a cash drawer daily.
• Processes night deposit bags following bank guidelines.
• Participates in the balancing of ATMs.
• Creates awareness about bank products and services and refers customers to appropriate employees.
• Attempts to answer and/or resolve customer inquiries/problems.
• Protects the confidentiality of non-public personal information while maintaining a focus on fraud prevention.
• Maintains a working knowledge of the BSA requirements and related policies and procedures.
• Travels between and works from multiple branch locations as assigned to meet staffing and operational needs.
• Maintains flexibility and adaptability while providing consistent service and support at all branch locations.
• Assumes additional responsibilities, as requested.
• Completing an accurate CTR.
• Properly identifying all bank customers in accordance with the bank’s Customer Identification Program.
• Duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.

Benefits

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED