Float Practice Support Assistant – Part-Time (48 hours per pay period) | Practice Centralized Services

Bronson Healthcare • Kalamazoo, MI

4d • Hybrid

About The Position

The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls. Travel between locations in Kalamazoo County. At times may be asked to drive to VanBuren or Calhoun County with short notice.

Requirements

• High school diploma or general education degree (GED) and 3-6 months of related experience required
• Possess professional communication and excellent customer service skills
• Keyboarding and computer skills
• Must have excellent math skills and be able to use basic office equipment
• Ability to remain organized and prioritize multiple tasks
• Ability to maintain confidentiality of sensitive medical information
• Ability to establish effective working relations with office staff and employees in a team environment

Nice To Haves

• Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred

Responsibilities

• Registers patients / customers and confirms patient / guarantor demographic and insurance information.
• Completes all required fields in practice management system.
• Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
• Enter charges/payments into MISYS/Tiger system (or other practice management system).
• Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
• Schedules and coordinates patient appointments, tests, and referrals according to office / provider preferences and the needs of patients.
• Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards.
• Obtains patient authorization for transfer of any / all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
• Performs basic composition of letters and reports.
• Formats, types and proofreads standard correspondence, reports, and other documents.
• Maintains a clean unit environment / work area and communicates any equipment malfunction / problem to appropriate personnel.
• Maintains accountability for special projects as assigned.
• Performs such individual assignments as management may direct.
• Establishes and maintains effective working relationships within the organization.
• Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Completes required continuous training and education, including department specific requirements.
• Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work-related activities.
• Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
• Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
• Print Physician daily schedules.
• Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
• Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
• Performs other duties as may be assigned by the physician or practice manager/office supervisor.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
• Employees providing direct patient care must demonstrate competencies specific to the population served.

Benefits

• Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED