About The Position

Working under a provider’s direction, the Float Medical Assistant provides general nursing functions across variable practices throughout three counties. The role records vital signs and immunizations, performs initial patient assessments, obtains concise patient histories, and provides clinical information and support to providers. It processes and posts information to patient charts and educates patients and families about medications, treatments, care, and referrals. Employees providing direct patient care must demonstrate competencies specific to the population served. The position requires travel to multiple locations, including Kalamazoo, Paw Paw, Battle Creek, and/or South Haven, sometimes with short notice. The Medical Assistant must become familiar with providers’ workflows and preferences, learn practice-specific procedures, and maintain any competencies required by each practice. The schedule is variable, with shifts described as 8 a.m. to 5 p.m., totaling 16 hours per week.

Requirements

  • High school diploma or GED.
  • Must meet one of the following: successful completion of an accredited medical assistant program; CMA/CCMA/RMA certification; or eligibility to take the CMA/RMA examination, with certification obtained within six months of hire. A Vocational Coordinator determines eligibility for CMA or RMA within six months.
  • BLS certification in good standing and valid in Michigan within 90 days of hire or transfer.
  • Knowledge of clinical skills required for Medical Assistant certification or registration.
  • Effective problem-solving and prioritization skills.
  • Excellent interpersonal, verbal, and communication skills; ability to communicate clearly and effectively with patients, physicians, and staff.
  • Ability to handle information confidentially and maintain patient confidentiality.
  • Ability to work independently and function as an integral team member with other healthcare professionals.
  • Personal computer skills and the ability to input and retrieve data from organizational computer systems; EMR experience is highly desirable.
  • Ability to maintain positive customer service and establish effective working relationships with physicians, office staff, and employees in a team environment.
  • Willingness and ability to travel to multiple locations, sometimes with short notice, and adapt to a flexible schedule and changing workflows.
  • Ability to learn practice-specific procedures and maintain competencies required for each practice.
  • Ability to perform work involving sustained alertness and concentration, interactive or repetitive small-detail tasks, and computer or CRT use 40–70% of the time.
  • Ability to stand or walk considerably, regularly lift objects weighing 20 pounds or less, assist with heavier tasks such as lifting and moving patients, and assume mildly straining or fatiguing positions and motions.

Nice To Haves

  • EMR experience.

Responsibilities

  • Prepare patients for examinations, including patient assessments, histories, vital signs, medication reconciliation, and routine hearing, vision, or other testing; document pertinent information in charts.
  • Review charts before appointments to ensure requests and documents are in place, and maintain documentation standards.
  • Administer treatments requested by physicians; obtain specimens for urine testing and phlebotomy; and perform laboratory tests as directed.
  • Set up and assist physicians with procedures, including laceration repair and Pap/pelvic procedures.
  • Schedule outside tests or procedures, such as X-rays and MRIs, and provide patients with appropriate preparation instructions.
  • Coordinate admissions and referrals, and call in prescriptions.
  • Stock examination rooms, conduct daily inventory of supplies, and report items that need to be ordered.
  • Assist with scheduling appointments in the EMR system as required.
  • Screen calls and determine urgency, the need for an appointment, or whether phone advice is sufficient.
  • Assist with completing patient forms, including workers’ compensation and disability forms.
  • Attend staff, educational, or other meetings as required.
  • Travel among assigned practices and locations, adapt to schedule changes, learn providers’ workflows and practice-specific procedures, and maintain required competencies.
  • Perform other related duties as assigned by nurses, the practice manager, or a physician.
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