Float Medical Assistant (Sites from Westport to Milford)

Yale New Haven Health•Stratford, CT

About The Position

The Float Medical Assistant assists physicians and other providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks across sites from Westport to Milford. The role includes appointment scheduling and chart management, providing patients with information about practice services, and conveying a positive image of the practice. The employee is expected to support YNHHS’s mission and vision and demonstrate its values of integrity, patient-centeredness, respect, accountability, and compassion. The Medical Assistant prepares patients for visits; documents histories, problems, and medications in EPIC; assists with procedures; manages patient records and communications; and supports front-desk duties. The role also includes maintaining equipment and exam rooms, following infection-control practices, supporting quality-improvement and patient-centered medical home initiatives, and protecting patient autonomy, confidentiality, and dignity.

Requirements

High school diploma or equivalent.
Must meet one of the following: graduation from an accredited medical assistant certificate program or phlebotomy program; certification as a CNA, EMT, or paramedic; or, for employees joining through a merger or acquisition, an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as an MA, CNA, EMT, ambulatory care associate, PCA/PCT, paramedic, or phlebotomist; new graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, and caring attitude, with sensitivity to diverse patient needs.
Flexible and cooperative, with the ability to adapt to changing role demands.
Ability to use appropriate communication techniques and foster positive interactions.

Nice To Haves

CCMA, CMA, AAMA, or RMA certification/registration; certification or registration may be accepted in lieu of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Perform assigned patient-care duties, identify the care team to patients and families, and accompany patients to exam or procedure rooms.
Prepare patients for visits, including obtaining vital signs, height, weight, blood pressure, EKGs, specimens, phlebotomy, INR, pulse oximetry, and spirometry as applicable.
Document medical, surgical, family, and social history, problem lists, and medications in EPIC; perform screenings according to provider guidelines.
Assist physicians and providers with procedures and obtain pre-authorizations when needed.
Convey instructions to patients, families, and caregivers; provide resource materials and referrals as directed.
Maintain patient records, routinely check the EPIC in-basket, and promptly answer or return calls with pertinent information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested reports and referral information, and complete forms and requisitions.
Cross-train on front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning records.
Set up instruments and equipment, follow infection-control principles, and clean exam rooms, instruments, and equipment between patient visits.
Clean and document sterilizer maintenance when applicable; order, sort, and store supplies according to department policy.
Maintain patient autonomy, confidentiality, and dignity; support timely and accurate provider billing and remain knowledgeable about applicable practice, HIPAA, coding, OSHA, and CLIA requirements.
Respond promptly to urgent and non-urgent patient issues and quickly share patient- or staff-related problems with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives, attend and participate in staff meetings, and contribute to health-promotion and disease-prevention programs.
Contribute to team and department quality-improvement and evaluation activities and support continuous improvement in practice.
Advocate for vulnerable individuals and populations and foster ongoing educational experiences for colleagues, healthcare professionals, and the community.
Interact effectively and professionally with people of diverse ages, backgrounds, identities, lifestyles, and abilities.
Coordinate patient and family feedback activities and participate in interventions addressing expressed needs.
Assist with or perform chaperone duties for medical procedures as needed.
Perform other related duties as required.