Float Medical Assistant

CenterWell•Golden Hills, CA

9d•$44,900 - $60,200•Onsite

About The Position

The Float Medical Assistant is an onsite Patient Specialist who helps prepare patients before they see the doctor. The role supports efficient clinical operations by completing patient intake and other work so doctors can focus on medical decision-making. The position reports to the Center Administrator. Responsibilities include rooming patients and performing intake beyond standard vital signs, such as verifying medications and allergies, documenting patient history, and conducting validated screenings when needed. The Medical Assistant manages the electronic medical record (EMR) inbox according to routing rules, handling patient messages, lab results, and medication-adherence follow-ups with pharmacies, with a goal of same-day attention for all tasks. The role also educates patients and confirms understanding by asking them to repeat instructions in their own words using the loop-back method. The role requires patient-centered communication, accurate documentation, practical patient-care skills, and the ability to recognize risks and workflow needs in a fast-paced clinical environment. The employee must work assigned clinic hours. The position is eligible for a performance-based bonus incentive plan.

Requirements

Knowledge of HIPAA and safety policies, including protecting privacy and following safety requirements.
Knowledge of infection prevention and OSHA standards.
Computer literacy.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient care information.
Ability to apply practical patient-care techniques.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to perform clinical tasks safely and consistently; this is assessed in a demonstration.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly and be easily understood.
Ability to perform basic calculations accurately.
Current or in-progress BLS certification where required for the applicable level or state.
Graduation from an MA training program or at least 3 years of experience.
Authorization to work in the United States.
Ability to work assigned clinic hours.

Nice To Haves

Knowledge of documenting screenings using approved, standardized tools.
Knowledge of safe vaccine administration standards.
Knowledge of routing messages to support care, point-of-care testing (POCT), and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Prepare patients for their appointments by bringing them to the exam room and completing basic health checks.
Perform patient intake, including medication and allergy verification, patient history documentation, and validated screenings as needed.
Manage the EMR inbox using specific routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Aim to provide same-day attention to inbox and worklist tasks to maintain clinical flow.
Explain next steps to patients and confirm their understanding using the loop-back method.
Work assigned clinic hours.