Float Front Desk Receptionist - Urgent Care (Bilingual Chinese)

Astrana Health, Inc.•Los Angeles, CA

4d•$22 - $25•Onsite

About The Position

We are currently seeking a highly motivated, full-time, Front Desk to assist our Los Angeles Urgent Care Centers. We are looking for someone fluent in Cantonese or Mandarin. This role will report to the Office Manager and enable us to continue to scale in the healthcare industry. This role requires cross-coverage is across our multiple urgent care locations throughout Los Angeles.

Requirements

Fluency in Chinese (Mandarin or Cantonese) required.
Must be able to work out of any of the urgent clinic locations: Arcadia, City of Industry, El Monte, Monterey Park.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Proficiency with scheduling software and basic computer applications.
Ability to multitask effectively in a fast-paced environment.
Compassionate, patient-focused approach.

Nice To Haves

Prior experience in a medical front desk or healthcare administrative role preferred.

Responsibilities

Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
Provide basic and accurate information in-person and via telephone/email.
Maintain the reception area, keeping it clean and free of clutter.
Submit treatment authorization requests.
Maintain office security by following safety procedures and controlling access via the reception desk.
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Other duties as required.